Developer Support Engineer (Singapore)

Role overview A remote developer support role based in Singapore, embedded with an AI observability platform where support itself is treated as a strategic advantage. The customers are engineers building LLM-powered applications, and the work is about removing technical blockers quickly through debugging, clear written communication, and tight collaboration with engineering, solutions, and product teams.

Responsibilities - Diagnose and resolve API and SDK issues inside customer codebases written in Python or TypeScript - Reproduce reported bugs, identify likely root causes, and partner with engineering to ship fixes - Own support conversations primarily over Slack and email, building trust through clear and empathetic technical communication - Write and maintain knowledge base articles that turn recurring unknowns into documented answers - Spot patterns in support tickets and feed insights back into product and documentation improvements

Requirements - Solid programming background in Python or TypeScript - Experience debugging APIs, SDKs, or production software integrations - Strong written communication for technical conversations over Slack and email - Developer empathy and patience when troubleshooting unfamiliar stacks - Ability to collaborate effectively across engineering, product, and solutions functions

Nice to have - Mid-level or senior experience in developer support, solutions engineering, or technical support - Prior work with AI/LLM applications, observability tooling, or evaluation workflows - Comfort operating remotely across time zones as part of a distributed team