Developer Support Engineer (London)

Role overview A remote, London-based opportunity for a Developer Support Engineer who helps customers building LLM-powered applications overcome technical blockers. The role blends hands-on troubleshooting with empathetic developer communication and tight collaboration with engineering, solutions, and product teams. Both mid-level and senior candidates are encouraged to apply, with an emphasis on raising the bar on customer experience as a strategic priority.

Responsibilities - Diagnose and resolve API and SDK issues inside customer codebases, primarily written in Python or TypeScript. - Reproduce reported bugs, identify likely root causes, and partner with internal engineering to ship fixes. - Own support conversations through Slack and email, building trust through clear, technical, and empathetic responses. - Write and maintain knowledge base articles that turn recurring unknowns into reusable answers. - Surface opportunities to improve the overall developer experience and feed those insights back into product and engineering roadmaps.

Requirements - Solid software engineering background with production troubleshooting experience. - Working knowledge of Python or TypeScript and the realities of integrating APIs and SDKs into real applications. - Familiarity with the building blocks of LLM-powered application development. - Strong written communication skills suited to supporting developers across chat and email channels. - A bias toward ownership, follow-through, and helping unblock others quickly.

Nice to have - Prior experience in developer relations, technical support, or solutions engineering. - Comfort working across time zones with globally distributed teams.