Cloud AI Adoption Manager

Role overview Guide organizations through adoption of cloud-based AI tools, including Microsoft 365 Copilot, Copilot Chat, and AI agents. This customer-facing role combines technical readiness and deployment guidance with change management, training, usage analysis, and outcome tracking. You’ll work with business and technical decision-makers, delivery teams, and partners to remove adoption barriers and help customers realize value.

Responsibilities - Build customer adoption plans and track usage and progress through success plans, analytics, and defined milestones. - Advise customers on solution design, deployment, and operational readiness in line with business goals. - Identify and resolve blockers involving identity, security, compliance, governance, licensing, data access, and platform readiness. - Guide responsible AI practices, including data protection, oversharing controls, and compliance considerations. - Develop change plans covering executive sponsorship, user groups, communications, training, and engagement. - Present usage trends and business outcomes to stakeholders, coordinate with internal and external delivery teams, and surface customer feedback and opportunities for further adoption.

Requirements - Bachelor’s degree in a related field or equivalent experience. - Seven to nine years of experience across cloud or infrastructure technology, IT consulting or support, administration, software, architecture, or related technology work. - Three to four or more years in an enterprise customer-facing role, with experience connecting technical guidance to business goals and adoption. - Strong communication and documentation skills in written and spoken English, including the ability to work across global teams. - Ability to adapt to changing customer needs and evolving technology while balancing technical work, customer engagement, and change management. - At least two of the following certifications: MS-102, SC-401, AB-900, AB-100, or AB-730.

Benefits and work setup This is a fully remote role. The anticipated pay range is $39.66–$43.27 per hour, with actual starting pay based on experience, skills, and location. Eligible employees may receive medical, dental, and vision coverage, an FSA, a 401(k), paid time off, parental leave, and professional development opportunities.