AJO Platform Architect

Role overview This remote, full-time role leads high-priority platform implementations and ongoing support for a set of marketing technology systems, with a primary focus on Adobe Journey Optimizer. The position blends discovery, architecture, configuration, and oversight across journey orchestration, customer data platforms, loyalty, and offer management. It serves as the connective tissue between clients, developers, solution architects, and marketing strategists.

Responsibilities - Act as the primary platform expert for Adobe Journey Optimizer, guiding architecture, governance, and best practices - Lead discovery sessions to clarify business needs and translate them into technical requirements - Define data schemas, integrations, and customer journeys that align with marketing objectives - Partner with data platform architects and engineers on schemas, ingestion, transformations, and monitoring - Configure and develop multi-channel campaigns including email, SMS, push, and in-app - Manage user roles and permissions, then oversee testing and deployment of platform work - Create and present architecture and technical specification documents - Coordinate with project management to track workflows, deadlines, and change controls across multiple projects

Requirements - Three or more end-to-end Adobe Journey Optimizer implementations completed, including architecture, data design, integration, and activation - At least three years of hands-on experience with Adobe Journey Optimizer - Strong data modeling skills and proficiency with JSON and XML - Solid understanding of digital marketing execution, audience segmentation, and campaign best practices - Excellent written and verbal communication skills across technical and business audiences - Bachelor's degree in Computer Science, a related business or technology field, or equivalent experience

Nice to have - Adobe Journey Optimizer certification - Experience with Adobe Experience Platform, RTCDP, and Customer Journey Analytics - Familiarity with HTML, MJML, CSS, and responsive email coding - Two or more years in a client-facing agency role with knowledge of agile project management - Exposure to other marketing automation platforms such as Adobe Campaign, Salesforce Marketing Cloud, Braze, or Marketo - Eligibility for visa sponsorship where applicable