Senior Solutions Engineer

Role overview Own the technical narrative in enterprise and strategic sales, translating the needs of multi-location service businesses into tailored demonstrations and credible solution designs. You’ll partner with sales, product, engineering, and implementation teams, with autonomy to shape how technical discovery and presales work is done. The role also feeds recurring customer requirements back into product planning and helps ensure sales commitments can be delivered.

Responsibilities - Lead technical discovery, qualification, integration design, and executive-facing presentations for strategic opportunities. - Connect the product to each prospect’s business case through value and return-on-investment discussions, including how APIs fit the existing technology stack. - Build proofs of concept, interactive prototypes, and demo environments that reflect prospects’ workflows. - Prepare detailed responses to proposals and security questionnaires, and guide security reviews involving sensitive or regulated data. - Classify integration needs as supported, addressed through a partner, or requiring a product change; document findings for sales and delivery teams. - Surface recurring deal feedback to product and engineering, prepare prospect handoffs, and coach newer sales colleagues.

Requirements - At least five years in solutions engineering, sales engineering, technical account management, or a comparable customer-facing technical role in B2B software. - Understanding of subscription software across sales, implementation, renewal, releases, APIs, integrations, and data migration. - Experience owning enterprise or strategic sales cycles, including multi-location or franchise customers. - Technical fluency in APIs, data flows, integrations, and permissions, with the ability to address routine questions from both operators and technical stakeholders. - Strong written communication and the ability to work independently through ambiguity and own outcomes.

Nice to have - Experience in appointment-based services or beauty, wellness, or health software; familiarity with HIPAA, PHI, and PII; or hands-on AI prototyping and evaluation. - Experience with private-equity-backed groups, franchises, or other multi-site operators. A degree is not required.

Benefits and work setup - Remote role within the United States. - Benefits include medical coverage, dental and vision insurance, employer HSA contributions for eligible plans, paid parental leave, flexible time off, home-office support, and a quarterly wellness or industry allowance.