Field Service Engineer -Southeast

Role overview This field service role supports warehouse robotics at customer sites across the Southeast. The engineer handles installations, maintenance, repairs, and site integration while working with internal teams to resolve technical problems and deliver reliable customer support.

Responsibilities - Perform emergency repairs, installations, routine maintenance, and technical support at customer locations. - Integrate systems at customer sites and troubleshoot issues involving complex robotic platforms. - Coordinate with sales, engineering, and service operations to develop solutions and resolve issues efficiently. - Track service outcomes such as response time, issue resolution, first-time fixes, and customer satisfaction. - Complete service records and related administration promptly in a customer-management system.

Requirements - Experience providing responsive, reliable field service and supporting customers in a technical environment. - Ability to diagnose and repair mechanical equipment using power tools and specialized equipment. - Strong customer communication and relationship-management skills. - Independence, sound judgment, attention to detail, and willingness to help build field service practices. - Ability to travel up to 80% of the time and eligibility to work in the United States; visa sponsorship is unavailable.

Nice to have - Experience supporting highly specialized or complex technology platforms. - A record of meeting service measures such as customer satisfaction, response time, and resolution time.

Benefits and work setup The listed annual base salary range is $90,000–$115,000, with placement depending on job-related skills, experience, and internal equity. Benefits include medical, dental, and vision coverage, a 401(k), paid time off, and an annual bonus structure.