Payments Risk Analyst

Role overview Identify and reduce financial and compliance risks in a payments platform by investigating transaction activity and customer behavior. The analyst turns research and data into account recommendations, risk controls, and practical guidance, working with leadership and product, engineering, and customer experience teams.

Responsibilities - Investigate transaction trends, unusual patterns, and potentially fraudulent or suspicious activity. - Assess risk alerts, prioritize cases by severity, and recommend next steps for accounts with potential exposure. - Use analytical findings to inform risk policies and operational decisions. - Work with product, engineering, and customer experience colleagues on fraud monitoring, reporting, and process design. - Communicate with customers empathetically while maintaining an objective risk assessment.

Requirements - Strong research and investigative skills, with sound judgment when evaluating risk signals. - Clear communication and the ability to handle customer discussions with empathy and impartiality. - Ability to manage workstreams independently with minimal oversight and collaborate across teams. - Familiarity with payment platforms and their operational procedures. - Understanding of NACHA and card network rules, including returns, reversals, and chargebacks. - Awareness of relevant compliance requirements and ability to responsibly use AI tools to support daily work.

Benefits and work setup This is a permanent, full-time remote role; employees in Indianapolis may work from the organization’s office. Benefits include health, vision, and dental coverage, paid time off, flex and volunteer days, paid holidays and parental leave, a 401(k) match, and work equipment. The stated salary range is $79,100–$105,000, with possible discretionary bonus.