Senior Project Manager

Role overview Manage complex technology implementation projects for nonprofit organizations, overseeing delivery from initiation and planning through closure. You will handle several customer engagements at once, establish strong governance, and help customers adopt their solutions and achieve intended outcomes. The role also contributes to consistent delivery and value-realization practices across a professional services team.

Responsibilities - Own delivery of concurrent projects, including large enterprise implementations, and maintain plans for scope, outcomes, resources, milestones, dependencies, and governance. - Track schedules, budgets, forecasts, resources, and success measures; address risks, issues, escalations, and deviations from plan. - Control scope and manage change requests and statements of work with subject-matter experts; support project estimation and delivery planning. - Lead kick-offs, steering committees, and project boards, building trusted relationships with customer sponsors, executives, and delivery teams. - Communicate progress clearly, keep project records current, and coordinate with consulting, sales, customer success, product, and support colleagues. - Guide delivery team members and improve project methods; plan adoption activities that support sustained use and customer value. - Provide adoption resources such as best-practice materials, webinars, and user groups, and report outcomes.

Requirements - Demonstrated experience managing technology implementations or similarly complex professional services engagements. - Strong understanding of project governance, delivery methods, and the software implementation lifecycle. - Experience controlling scope, schedule, budget, forecasts, resources, risk, and change within contracted work. - Ability to manage multiple priorities, maintain detail, and exercise sound judgment in ambiguous situations. - Excellent written and verbal communication, with the credibility to influence senior stakeholders and build customer trust. - Experience with project management tools and Microsoft Office applications. - Ability to use approved AI tools responsibly, with human oversight and attention to data protection and accuracy.

Nice to have - Nonprofit sector experience, familiarity with relevant fundraising or social-impact software, and a recognized project management qualification such as PMP or PRINCE2.

Benefits and work setup - Some travel to customer sites in the UK may be required, including occasional overnight stays.