Remote job
Product Manager
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About this role
Role overview
Guide the development of software used by communities coordinating services for people experiencing homelessness. You’ll translate user and customer needs into prioritized features, clear specifications, and tested designs, working closely with engineering and customer-facing teams. The role grows in scope as you take on larger features and more responsibility for keeping engineering work ready.
Responsibilities - Research user needs and feedback, then shape and prioritize product enhancements. - Write and maintain structured requirements, specifications, process documents, and supporting diagrams. - Create workflows, wireframes, and prototypes; test designs before development. - Join customer onboarding, interviews, usability testing, and product question sessions. - Coordinate priorities with engineering, customer-facing colleagues, and stakeholders; keep backlogs supplied with build-ready work. - Identify unclear requirements, dependencies, and delivery risks early, using evidence and stakeholder input to guide decisions.
Requirements - At least three years of experience in product management, business analysis, or a related field. - Experience documenting software requirements and producing structured technical materials. - Sound judgment in solving complex problems, weighing priorities, and explaining decisions with limited direction. - Familiarity with user-centered design, personas, user flows, and basic prototypes. - Clear communication with technical and nontechnical audiences, effective collaboration, and comfort working asynchronously. - Careful handling of sensitive information, reliability, openness to feedback, and interest in evaluating modern and AI-enabled tools.
Nice to have - Experience with social services software or homelessness response systems, including HMIS platforms, functions, or data standards. - Familiarity with interoperability and data standards used in homelessness services.
Benefits and work setup - Fully remote work, with a reliable internet connection and a quiet workspace for calls required. Internet and home-office stipends are provided. - The listed target compensation range is $64,000–$125,000, including eligibility for variable compensation; pay is not location-based. - Wellness resources, defined career growth plans, and optional pet and legal insurance are listed.