Inside Solutions Engineer

Role overview

Support customer-facing sales work as a technical specialist, helping prospects understand how security solutions can address their needs. The role combines technical discovery, product demonstrations, written responses, and collaboration with sales teams and partners.

Responsibilities

- Assist with webinars, demonstrations, and other marketing activities. - Qualify leads by learning about their technical environments and business challenges. - Research opportunities, prepare discovery questions, and help identify customer requirements. - Explain solution capabilities and business value to prospects and customers. - Contribute to accurate, timely RFP and RFI responses and written proposals. - Present solutions to help advance opportunities and establish technical fit.

Requirements

- At least three years of experience in help desk or technical support covering applications, infrastructure, desktops, virtualization, or directory services. - Understanding of common operating systems and network topologies. - Familiarity with foundational security concepts and practices. - Ability to assess technical needs and recommend suitable solutions. - Strong collaboration skills and comfort working with a sales team. - Confidence presenting to audiences of different sizes; Security+, Network+, or equivalent certification.

Nice to have

- Previous pre-sales experience. - Basic knowledge of Linux and Azure Active Directory. - Experience with security technologies such as anti-malware, data protection, firewalls, or mobile, email, and web security. - Security-focused qualifications or certifications.

Benefits and work setup

The listing describes a flexible, learning-oriented, team-based culture and identifies the role as remote. It emphasizes inclusion and employee development but does not specify particular benefits.