Customer Support for Italy

Role overview Support Italian-speaking customers through inbound phone and email, with phone calls making up most of the work. You’ll answer questions about products, orders, and returns, route cases for further handling, and help keep customer records and marketplace interactions up to date.

Responsibilities - Respond to inbound customer questions in Italian by phone and email. - Explain product options and help customers with orders and returns. - Handle first-line inquiries and prepare cases for the back office when needed. - Manage customer interactions on online marketplaces. - Document and follow up on inquiries, coordinating with internal teams.

Requirements - Native-level Italian fluency and strong communication skills. - A customer-focused approach, self-motivation, and a collaborative attitude. - Ability to negotiate and work through customer concerns. - Previous customer support experience is helpful but not required.

Benefits and work setup - Remote work; listed gross monthly pay is €1,200 plus bonuses. - Paid sick days and additional vacation days tied to length of service. - Employee product discounts, learning and language courses, and special-occasion bonuses. - Sports access and commuting and office amenities are also listed; some benefits are tied to Slovakia.