Customer Support for Germany

Role overview Support German-speaking customers through inbound phone calls and email, helping them with product questions, orders, and returns. The role also includes recording and routing inquiries, maintaining marketplace communications, and coordinating with internal teams. The position is based in Bratislava or remote from Slovakia and is suitable for graduates.

Responsibilities - Respond to customer inquiries by phone and email; phone support makes up most of the work. - Advise customers on products and guide them through orders and returns. - Handle first-line requests and pass cases requiring further assistance to the back office. - Manage customer communications on online marketplaces. - Document and follow up on inquiries, and coordinate with other departments.

Requirements - Fluent, near-native German. - Strong communication skills and a customer-focused approach. - Self-motivation, teamwork, and confidence in negotiation. - Secondary education with a school-leaving examination or higher. - Customer support experience is helpful but not required.

Benefits and work setup - Bratislava office or remote work from Slovakia; gross pay is €1,200 per month plus bonuses. - Benefits include product discounts, paid sick days, bonuses for personal occasions, and access to a sports and wellness pass. - Language lessons and other learning resources are available, alongside team events and office amenities.