Customer Support for Germany

Role overview Support German-speaking customers with questions about products, orders, and returns. This is an inbound service role conducted mainly by phone, with email and marketplace inquiries also part of the work. You will handle initial customer contact, document cases, and coordinate with internal teams or back-office colleagues when issues need further attention.

Responsibilities - Respond to inbound customer inquiries in German by phone and email, with phone support forming most of the workload. - Advise customers on products and help them navigate orders and returns. - Triage requests as a first point of contact and prepare cases for back-office follow-up when needed. - Handle customer service activity on online marketplaces, including large third-party platforms. - Record and follow up on inquiries, keeping case documentation up to date. - Coordinate with relevant internal departments to help resolve customer issues.

Requirements - Native-level or fluent German. - Excellent spoken and written communication skills. - A customer-focused approach, initiative, and motivation to see issues through. - Ability to work collaboratively and negotiate toward workable resolutions.

Nice to have - Previous customer support experience is helpful, but not required.

Benefits and work setup - The position is described as remote, with monthly gross pay of €1,200 plus bonuses. - Paid sick days, additional vacation days tied to tenure, and a 30% employee product discount are listed. - Learning resources and language courses are offered, alongside team events and bonuses for certain life milestones. - Additional listed perks include a sports membership card and, for eligible local commuting, bike-sharing support and workplace bike facilities.