Principal SRE

Role overview Lead reliability engineering for critical production services, focusing on availability, durability, and long-term platform stability. The role combines hands-on operations and infrastructure design with technical leadership across engineering, product, operations, and customer-facing teams.

Responsibilities - Own reliability outcomes for production services, including incident response, leadership on-call participation, and post-incident follow-through. - Work with service owners to define service indicators and objectives, error budgets, alerting, and escalation practices. - Design monitoring, logging, and automation that improve observability and reduce repetitive operational work. - Partner with engineering on storage architecture, performance expectations, deployment pipelines, configuration management, and infrastructure as code. - Lead cross-functional efforts to address recurring reliability problems, improve operational processes, and prioritize stability work. - Document systems and runbooks, coordinate with customers and vendors on service issues, and promote reliability practices across teams.

Requirements - 10+ years in site reliability, systems engineering, or operations, with experience in large-scale production systems. - Strong Linux administration and troubleshooting skills, plus knowledge of storage systems, performance, sharding, and storage algorithms. - Experience with service reliability practices such as monitoring, alerting, incident response, root cause analysis, and SLI/SLO management. - Proficiency in Python, Bash, or Go, and experience with Kubernetes, Docker, microservices, and Kubernetes-based Vitess operations. - Experience with load balancing, security-minded operations, and HashiCorp tools such as Nomad, Vault, or Terraform. - Bachelor’s degree in a relevant field or equivalent experience; able to establish operational procedures and help others use them.

Nice to have - Experience with hyperscalers, cloud platforms, SaaS, service providers, or distributed systems. - Familiarity with ITIL or OSS practices and service-level agreements.

Benefits and work setup - US pay range: $215,000–$250,000 per year. - Benefits include family health, dental, and vision coverage; retirement and employee stock programs; flexible vacation; parental leave; learning support; and a work equipment stipend.