Remote job
Professional Services Engineer, 911 Systems (Remote)
Job details
About this role
Role overview
Lead implementations of cloud-based emergency call-handling systems for public safety answering points and other customers. This role spans project planning, technical deployment, integration, training, and post-launch support, with close coordination across customer and internal engineering and service teams.
Responsibilities
- Plan and deliver end-to-end deployments, adapting the implementation to customer requirements and site architecture. - Lead onsite and remote installations, integrations, and technical configuration of cloud call-handling solutions. - Train customer teams and transfer technical knowledge throughout deployment. - Troubleshoot complex system issues with engineering and provide support during installation and after launch, including occasional after-hours work. - Advise customers on technical decisions and maintain clear communication with stakeholders. - Improve deployment procedures and documentation, and collaborate with sales, engineering, customer success, and support teams.
Requirements
- Technical degree or equivalent practical experience. - At least eight years in a technical role involving VoIP, such as PBX or call center systems. - Strong knowledge of AWS cloud infrastructure and network fundamentals, including routers, firewalls, and the OSI model. - Experience planning and delivering complex projects, with strong analytical, communication, interpersonal, and conflict-resolution skills. - Able to manage multiple priorities under pressure and travel up to 50% of the time.
Nice to have
- Public safety experience, ENP certification, or knowledge of next-generation 911 systems. - Familiarity with Cisco UCS, FreeSWITCH, or streaming and communications technologies such as SIP, RTSP, RTMP, SIP trunking, Wowza, or WebRTC.
Benefits and work setup
The position is fully remote within the United States, with travel of up to 50% for customer visits, training, and industry events. Benefits include a 401(k) with employer match, discretionary paid time off, parental leave, medical, dental and vision plans, fitness and wellness support, and learning programs.