Professional Services Engineer, 911 Systems (Remote)

Role overview Plan and deliver implementations of cloud-based emergency call-handling systems for public safety answering points and other customers. You will lead technical deployments remotely and onsite, guide customers through system design and adoption, and work across engineering, sales, customer success, and support teams. The role is fully remote within the United States and may involve travel up to 50%, including occasional after-hours installation work.

Responsibilities - Design, plan, and execute end-to-end deployments for cloud call-handling solutions, aligning implementation with customer requirements. - Advise customers on site and system architecture, following established technical practices. - Provide advanced technical training and knowledge transfer throughout implementation. - Troubleshoot complex issues with engineering and provide deployment and post-launch support, including after-hours work when needed. - Coordinate with sales, engineering, customer success, support, and leadership to keep projects moving and stakeholders informed. - Improve deployment processes and documentation to make implementation more efficient and repeatable.

Requirements - Technical degree or equivalent practical experience. - At least eight years in a technical role involving VoIP, such as PBX or call center systems. - Knowledge of AWS cloud infrastructure and network fundamentals, including routers, firewalls, and the OSI model. - Experience planning and delivering complex projects. - Strong customer communication, interpersonal, conflict-resolution, analytical, and troubleshooting skills. - Ability to manage multiple priorities under pressure and travel up to 50%.

Nice to have Public safety experience, ENP certification, or familiarity with next-generation 911 systems; knowledge of Cisco UCS, FreeSWITCH, or streaming and voice technologies such as SIP, RTSP, RTMP, SIP trunking, Wowza, and WebRTC.

Benefits and work setup Benefits listed include a 401(k) with employer match, discretionary paid time off, paid parental leave, medical, dental, and vision plans, wellness support, fitness programs, and learning and development opportunities.