Mission Engineer - Orlando & Seiminole County

Role overview

Embed with public safety agency teams in the Orlando and Seminole County area to turn operational problems into working technical solutions. You’ll own outcomes across discovery, building, deployment, adoption, and improvement, with success measured by real-world use and mission impact. The work is hands-on and priorities can shift quickly as agency needs change.

Responsibilities

- Observe agency workflows and shape problems into practical, compliant solutions with input from operators and leadership. - Build, configure, and integrate AI-enabled workflows, agents, automations, data pipelines, and related systems; test them with real users and data. - Deploy solutions onsite, troubleshoot issues, and refine them until they are adopted in day-to-day operations. - Apply safeguards for sensitive information, evidence integrity, and CJIS requirements; coordinate technical root-cause work when needed. - Set outcome measures and baselines, track adoption and operational impact, and share field insights and reusable practices with internal teams. - Maintain a regular onsite presence, roughly three to four days per week, and support customer onboarding and planning.

Requirements

- Experience in customer-facing technical work, complex deployments, program management, or operational transformation; typically eight or more years, with varied backgrounds considered. - A record of personally building and shipping production-ready automations, integrations, workflows, or AI-enabled tools in customer environments. - Ability to work across hardware, software, cloud services, AI-enabled tools, and integrated systems. - Clear communication with technical teams, operational users, and senior stakeholders in mission-critical settings. - Comfort taking ownership amid ambiguity and coordinating across engineering, product, support, services, and commercial teams. - Ability to obtain and maintain CJIS compliance and follow security requirements.

Nice to have

- Experience in public safety, law enforcement, corrections, or another mission-critical operational setting; former law enforcement or military service is welcomed but not required. - Familiarity with digital records, evidence workflows, AI platforms, or integrated public safety systems.