Mission Engineer - Miami

Role overview

Embed with a public safety agency to turn operational problems into working technical solutions and measurable improvements. You’ll build and deploy capabilities using software, integrations, automation, data tools, and AI-enabled workflows, then refine them with users in real operating conditions. The role owns outcomes across deployment, adoption, and ongoing improvement, with priorities that can change as agency needs evolve.

Responsibilities - Observe agency workflows, identify operational friction, and shape problems into practical, compliant solutions. - Build, configure, integrate, and test tools such as workflows, automations, AI agents, integrations, and data pipelines with real users and data. - Deploy and extend records, evidence, and related public safety systems in the agency environment; troubleshoot issues and coordinate root-cause fixes. - Apply security, privacy, and evidence-handling safeguards, and iterate in the field until solutions are adopted. - Establish baselines and success measures, then track usage, workflow effects, and mission outcomes to guide improvements. - Work with agency leaders and operators on planning and reviews; share field insights with product and engineering teams and turn successful approaches into reusable practices. - Maintain a regular onsite presence, approximately three to four days per week, and support onboarding and handoff across customer-facing teams.

Requirements - Typically eight or more years in a customer-facing technical role, program management, operational transformation, or complex deployment environments; varied experience is welcome. - Demonstrated ability to build and ship production-ready automations, workflows, integrations, or AI-enabled tools in customer environments. - Comfort working across technical and operational areas, including hardware, software, cloud, AI-enabled tools, and integrated systems. - Strong communication with technical teams and senior stakeholders in mission-critical environments. - Ability to take ownership in ambiguous, changing conditions and navigate priorities across product, engineering, sales, support, and services. - Ability to obtain and maintain required criminal justice information security compliance.

Nice to have - Public safety, law enforcement, corrections, or other mission-critical operations experience. - Familiarity with records systems, digital evidence, AI-enabled platforms, or integrated public safety workflows. - Former law enforcement or military experience is preferred but not required.