Dutch-Speaking Customer Service Agent (m/f/d) Remote

Role overview Provide first-line assistance to Dutch-speaking customers with questions about their online shopping experience. You’ll handle inbound calls and written requests, help with orders and returns, and record each case so customers receive clear, consistent support. The work is fully remote and offered on a freelance basis.

Responsibilities - Respond to customer inquiries in Dutch by phone, email, and chat. - Help customers with order status, returns, product questions, and general shopping concerns. - Share product information and offer shopping guidance where appropriate. - Record interactions and outcomes accurately in a customer relationship management system. - Coordinate with teammates and a team lead when resolving customer issues.

Requirements - Native-level spoken and written Dutch. - Good English for training and internal communication. - Strong communication skills and enthusiasm for helping customers. - Self-motivation and discipline to work independently from home. - Reliable internet access and a quiet workspace. - Comfort using CRM tools and other digital systems.

Nice to have - Previous customer service experience, especially in e-commerce, fashion, or a contact center. Career changers are also welcome.

Benefits and work setup - Fully remote work with five days of online training and onboarding support. - Freelance engagement with pay based on completed tickets; this is not an employment contract. - Opportunity for longer-term collaboration and development within an international freelancer network.