Senior Solutions Consultant

Role overview

Guide customers through onboarding, implementation, optimization, and ongoing use of an endpoint management platform. This senior, customer-facing technical role combines hands-on troubleshooting and solution design with relationship management, product education, and coordination across customer success, support, and engineering teams.

Responsibilities - Lead customer onboarding, platform configuration, implementation, optimization, and performance reviews. - Assess endpoint environments and develop device groups, policies, and patching workflows that fit customer operations. - Diagnose patching and endpoint issues, investigate root causes, document findings, and coordinate escalations. - Explain technical guidance clearly, build customer trust, and work with customer success colleagues to improve adoption. - Create reusable technical materials such as knowledge articles, scripts, and implementation guidance. - Read and adapt PowerShell or Bash scripts and contribute deployment content; help improve service delivery and internal tools.

Requirements - At least four years in a customer-facing technical role, such as systems administration, desktop support, or solutions engineering. - Strong administration and troubleshooting skills in at least one of Windows, macOS, or Linux. - Production patch management experience, including planning, testing, maintenance windows, reboot coordination, and failed-update investigation. - Experience diagnosing advanced technical issues, developing tailored solutions, and conducting root cause analysis with support, engineering, or customer success teams. - Hands-on use of endpoint or configuration management tools, such as Intune, MECM/SCCM, WSUS, Jamf, or similar platforms. - Clear communication with both technical and business audiences, plus strong ownership and prioritization skills.

Nice to have - Consulting experience; familiarity with Git, GitHub, Jira, CRM, or customer success tools. - Experience with APIs, Python or Go, original scripting, or administration across multiple operating systems.

Benefits and work setup - Fully remote role. The employer does not hire in California or the New York metro area. - Base pay range is $110,000–$140,000 USD, with bonus, equity, and benefits included in the broader compensation package. - Benefits include health coverage, retirement matching, flexible paid time off, disability and life insurance, home office and internet support, and family-related benefits.