Senior Experience Designer - Canada / US, Remote

Role overview Shape end-to-end digital commerce experiences for a global software platform, helping customers find products, understand pricing, make purchases, manage subscriptions, and get value after purchase. The work combines customer research, interaction and visual design, and behavioral data to make journeys easier to use and improve engagement and conversion.

Responsibilities - Design cohesive experiences across a large public website and related digital touchpoints, from discovery through purchase and ongoing account use. - Create self-service journeys that reduce friction and support activation, adoption, and customer success. - Turn customer insights, business goals, and usage data into design concepts, prototypes, and measurable improvements. - Work with product, engineering, research, content, analytics, and business partners to define problems and deliver solutions. - Present design rationale and recommendations, incorporate feedback, and uphold usability, accessibility, interaction, and visual quality. - Use AI-assisted tools for ideation, content, prototyping, and exploration while maintaining design quality.

Requirements - At least five years of professional UX design experience. - Experience designing end-to-end digital products, including information architecture, flows, wireframes, prototypes, interaction design, and polished visual design. - Proficiency with modern design and prototyping tools; the source names Figma as an example. - Strong ability to simplify complex workflows and use customer insights or behavioral data to guide design decisions. - A portfolio demonstrating relevant work; applicants are asked to provide access details if it is password-protected.

Nice to have - Experience with ecommerce, SaaS, subscriptions, or product-led growth journeys. - Work on large-scale global websites, personalization or machine-learning-driven experiences, or AI-supported design workflows.

Benefits and work setup - Remote role open to candidates in Canada or the United States. - The listing describes health, financial, wellness, and time-away benefits. U.S. base pay is listed as $106,000–$189,970, with actual offers dependent on experience and location.