Solution Architect Principal

Role overview

This principal-level architect will provide strategic and technical direction for an enterprise ServiceNow platform. The work includes shaping platform architecture and governance, aligning capabilities with business priorities, and guiding secure, reliable solutions across products, integrations, and organizational units.

Responsibilities

- Architect complex ServiceNow solutions spanning multiple products, business areas, and integrations. - Establish platform governance, design standards, and engineering practices that support consistency and scale. - Translate business and technology priorities into secure platform designs and an actionable roadmap. - Define integration and data approaches, including interoperability, authentication, CMDB governance, and service mapping. - Review initiatives for security, regulatory, reliability, and performance requirements. - Guide platform optimization and adoption of capabilities; mentor architects, developers, and administrators.

Requirements

- Experience architecting enterprise ServiceNow environments across multiple modules, including strategy, roadmaps, resilience, scalability, and long-term platform value. - Background serving as a technical authority, setting governance frameworks, design patterns, standards, and upgrade approaches. - Experience designing secure enterprise integrations and data architecture, including APIs, event-driven patterns, CMDB practices, and authentication. - Leadership of large ServiceNow transformations such as migrations, consolidation, modernization, or multi-unit implementations. - Ability to partner with enterprise architects, business leaders, and technology executives to align platform work with organizational priorities and risk needs. - Experience with platform performance, security, compliance, Agile delivery, DevOps, release governance, and adoption of standard capabilities. - Certified Technical Architect credential.

Nice to have

- Architecture experience with modules such as IT Service Management, Customer Service Management, Financial Services Operations, Governance, Risk and Compliance, or Strategic Portfolio Management. - Experience governing CMDB or Common Service Data Model adoption at scale, including service mapping and data quality. - Familiarity with AI development tools connected to ServiceNow, and additional application developer, administrator, or implementation certifications.