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Senior Deployment Engineer
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About this role
Role overview Lead enterprise SaaS deployments from planning through delivery, coordinating technical integrations and stakeholders while keeping implementation quality, timelines, and commercial outcomes on track. The role also improves the systems and practices that help a deployment team deliver consistently as demand grows.
Responsibilities - Own complex customer implementations, including scope, integration plans, risks, stakeholder alignment, and delivery milestones. - Coordinate work across sales, customer success, product, and engineering to support a smooth customer lifecycle. - Improve deployment methods, tooling, and automation to increase delivery speed and quality. - Bring customer and implementation insights to product and engineering teams to inform technical decisions and roadmaps. - Create documentation, playbooks, and shared knowledge that make delivery practices repeatable. - Forecast team capacity and identify pipeline constraints that could affect delivery or revenue outcomes.
Requirements - At least five years in SaaS deployment, implementation, solutions engineering, or systems architecture. - Experience leading complex enterprise implementations involving APIs, SDKs, or cloud integrations. - Strong technical judgment and the ability to translate business needs into scalable solutions. - Examples of improving implementation operations through process changes, automation, or tooling. - Ability to influence senior partners across product and engineering and work independently in an ambiguous environment. - Understanding of how implementation performance affects revenue and retention; regular use of AI tools to improve work.
Benefits and work setup The role is remote-first. Full-time benefits include medical, dental, and vision coverage, paid time off and holidays, a 401(k) match, parental leave, a home office subsidy, and monthly phone or internet support. A base salary of $115,000 or more is listed, depending on experience; an equity grant is also described, subject to approval.