Lead Deployment Engineer

Role overview Lead complex enterprise software deployments after a customer has signed, guiding technical implementation from planning through delivery. This senior individual-contributor role combines integration strategy, cross-functional coordination, operational improvement, and attention to the commercial outcomes of successful launches.

Responsibilities - Lead several enterprise deployments each quarter, owning delivery quality, timelines, and results. - Set implementation plans for complex integrations, align stakeholders, and identify and manage delivery risks. - Improve deployment methods through automation, tooling, and process changes that can scale across engagements. - Partner with product and engineering teams, bringing customer implementation insights into technical and roadmap decisions. - Coordinate sales, customer success, product, and engineering contributors through the customer delivery lifecycle. - Create reusable documentation, playbooks, and knowledge systems; forecast capacity and address pipeline constraints. - Use AI tools to accelerate solution design and implementation and improve delivery practices.

Requirements - Seven or more years in deployment, implementation, solutions engineering, or systems architecture for SaaS or enterprise software. - Experience leading complex enterprise implementations involving multiple stakeholders and API, SDK, or cloud integrations. - Strong technical judgment and the ability to translate business needs into scalable solutions. - A record of improving delivery speed or quality through operational processes, automation, or tooling. - Ability to influence senior cross-functional partners and independently prioritize work in a fast-moving environment. - Understanding of how implementation affects revenue and retention, plus a practical habit of applying AI in day-to-day work.

Benefits and work setup - Remote-first work, with a New York City office option and commuter benefits for those who use it. - Listed base pay starts at $140,000, depending on experience. - Full-time benefits include medical, dental, and vision coverage; paid time off and holidays; a 401(k) match; parental leave; and remote-work and connectivity stipends.