AI Solutions Manager, West

Role overview This role partners with enterprise and growth-stage customers on the West Coast to drive adoption of an AI and agent observability platform. It blends customer success, technical enablement, and strategic account growth, helping AI/ML teams translate product usage into measurable business outcomes. The position is remote-first but requires candidates to be based in the San Francisco Bay Area or the broader Pacific time zone.

Responsibilities - Build ongoing relationships with AI/ML users through regular touchpoints such as weekly or bi-weekly calls, while managing the overall health of each account. - Run discovery sessions to understand customer goals, demonstrate product capabilities, and propose tailored solutions aligned with the platform's vision. - Partner with Customer Success Engineering teams to support complex implementations, troubleshoot issues, and share technical best practices. - Facilitate onboarding workshops, training sessions, and quarterly business reviews that surface account value and identify new opportunities. - Monitor product usage signals across accounts to assess health and proactively address risk. - Coordinate with Account Management and executive sponsors on upsell strategies, customer feature requests, and support alignment.

Requirements - At least three years of experience as a Customer Success Manager in a SaaS environment. - Self-starter mindset with demonstrated comfort in fast-paced, lightly structured environments. - Strong organizational skills and the ability to prioritize across a portfolio of customer relationships. - Clear communication skills, including the ability to demo technical products and tailor value messaging. - Customer-first orientation with a focus on delivering measurable outcomes. - Collaborative team player with a good understanding of AI/ML workflows or the agent development lifecycle.

Benefits and work setup - Remote-first company; this role requires candidates to be based in the San Francisco Bay Area or the Pacific time zone. - Optional in-person offices in New York City and the San Francisco Bay Area. - Monthly co-working stipend available for fully remote employees. - Estimated total compensation of $165,000-$215,000 plus equity. - Comprehensive benefits including medical, dental, vision, 401(k), unlimited PTO, generous parental leave, and mental wellness support.