AI Solutions Manager, East

Role overview This role partners with enterprise and growth-stage customers on the East Coast to maximize the value they derive from an AI and agent observability platform. The work spans customer success, technical enablement, and strategic account expansion, ensuring AI/ML teams achieve measurable business outcomes. It is a remote-first role that requires candidates to reside in the New York City metro area or the broader Eastern time zone.

Responsibilities - Cultivate relationships with AI/ML users through regular touchpoints, including weekly or bi-weekly syncs, while maintaining ongoing account management. - Lead discovery sessions to surface customer goals, demonstrate product capabilities, and recommend tailored solutions aligned with the platform's vision. - Collaborate with Customer Success Engineering teams to support complex implementations, troubleshoot technical challenges, and share best practices. - Deliver onboarding workshops, enablement sessions for new functionality, and quarterly business reviews that highlight value and growth areas. - Track product usage across accounts to gauge health and proactively mitigate risk. - Partner with Account Management and executive stakeholders on upsell opportunities, customer advocacy, and alignment of support resources.

Requirements - At least three years of experience as a Customer Success Manager in a SaaS environment. - Self-starter mindset with the ability to thrive in fast-paced, lightly structured settings. - Strong organizational skills and the ability to manage a portfolio of customer relationships effectively. - Excellent communication skills, including the ability to demo technical products and translate value for different audiences. - Customer-first orientation focused on measurable outcomes. - Team-oriented collaborator with a solid understanding of AI/ML workflows or the agent development lifecycle.

Benefits and work setup - Remote-first company; this role requires candidates to be based in the New York City metro area or the Eastern time zone. - Optional in-person offices available in New York City and the San Francisco Bay Area. - Monthly co-working stipend available for fully remote employees. - Estimated total compensation of $165,000-$215,000 plus competitive equity. - Comprehensive benefits including medical, dental, vision, 401(k), unlimited PTO, generous parental leave, and mental wellness support.