AI Solutions Manager, Digital Native

Role overview This role focuses on driving adoption and growth within digital-native and Mid-Market customers of an AI observability and agent engineering platform. It combines customer success, technical consulting, and account expansion, partnering with cutting-edge AI/ML teams to ensure models deliver real-world business impact. The position is remote-first but requires candidates to reside in the San Francisco Bay Area.

Responsibilities - Cultivate relationships with AI/ML practitioners and executives to deepen adoption, uncover new use cases, and expand product usage. - Conduct discovery and product demos, articulating the platform's vision and tailoring solutions to customer goals. - Collaborate with Solutions Engineering and Application Engineering on complex implementations, troubleshooting, and technical guidance. - Lead onboarding workshops and enablement sessions that accelerate time-to-value for new accounts. - Run regular business reviews that highlight account value, identify growth areas, and strengthen partnerships. - Own the end-to-end expansion and renewal cycle across a portfolio of accounts, while maintaining disciplined CRM and internal tool usage.

Requirements - At least two years of experience as a Customer Success Manager in a SaaS organization. - Proven success driving expansion and upsell within SMB and Mid-Market accounts. - Entrepreneurial self-starter who thrives with minimal process structure. - Strong organizational skills with the ability to manage many concurrent customer relationships. - Excellent communication skills, including the ability to demo technical software and translate its value. - Team-oriented, customer-first mindset.

Nice to have - Background selling AI/ML, generative AI, or data infrastructure software to VP and C-suite stakeholders.

Benefits and work setup - Remote-first company; this role requires candidates to be based in the San Francisco Bay Area. - Optional in-person offices in New York City and the San Francisco Bay Area. - Monthly stipend for co-working space for fully remote employees. - Estimated total compensation of $165,000-$215,000 plus competitive equity. - Benefits include medical, dental, vision, 401(k), unlimited PTO, generous parental leave, and mental wellness support.