Senior Technical Success Manager, Emerging Enterprise - East/Central

Role overview

A digital analytics platform is hiring a Senior Technical Success Manager to own deployment, adoption, and value realization for a portfolio of emerging enterprise accounts in the East/Central region. The role spans the full customer lifecycle from presales through renewal, with a strong emphasis on technical fluency in data foundations, instrumentation patterns, and AI-driven configuration. The position sits within the Customer Success organization and partners closely with sales, product, and delivery stakeholders to drive measurable business outcomes.

Responsibilities

- Own end-to-end deployment and outcomes for a portfolio of roughly 40-50 accounts, from presales through implementation, adoption, renewal, and expansion - Lead deployment planning including scoping, kickoff coordination, use case alignment, and project reporting across internal and partner delivery teams - Track portfolio health using AI-augmented signals, proactively mitigating risks and resolving issues before they affect timelines or results - Develop and maintain success plans tied to customer goals, running live working sessions to expand product adoption and surface new use cases over time - Build executive business reviews that connect platform usage to measurable business impact and translate adoption into renewal and expansion narratives - Partner with Account Executives on renewals and expansion while serving as the voice of the customer internally, channeling feedback to product and leadership teams

Requirements

- Strong product knowledge and fluency with customer technical ecosystems, including data foundations, taxonomy, and instrumentation patterns - Demonstrated business acumen with the ability to understand each customer's business model, growth levers, and strategic priorities - Experience leading complex technical deployments and coordinating cross-functional delivery resources across multiple workstreams - Execution-first mindset with a track record of driving renewals and expansion through outcome-oriented customer engagement - Ability to translate platform capabilities into growth narratives tailored for executive and technical audiences alike - Excellent communication, stakeholder management, and project coordination skills across distributed teams

Nice to have

- Familiarity with AI agent configuration and analytics platform ecosystems - Experience developing repeatable playbooks and sharing best practices to scale customer success operations

Benefits and work setup

- Eligible for equity, benefits, and other forms of compensation - Remote-eligible with hybrid options depending on office location - Includes mentorship programs, management training, and wellness initiatives - Charitable giving grant and paid volunteer time off for every employee - For New York City-based hires, the total target cash range is $194,000 to $291,000 inclusive of bonus or commission