Summer 2027: IT Services Intern

Role overview Support the technology services that help digital learning products run reliably for educators, students, and families. This summer internship focuses on hands-on IT support, systems administration, and service improvements, with opportunities to work alongside technical and operational teams.

Responsibilities - Triage help desk requests and troubleshoot hardware, software, and network issues. - Assist with device setup, software deployment, account changes, and onboarding or offboarding. - Review recurring problems and service gaps, and help identify ways to improve support processes. - Maintain IT guides, knowledge base articles, procedures, asset records, and service request tracking. - Coordinate with IT, engineering, security, and operations colleagues on service and infrastructure work.

Requirements - Be enrolled in an undergraduate degree program and plan to return to school in fall 2027. - Be available full time from June 7 through August 13, 2027, and authorized to work and reside in the United States during the internship. - Communicate clearly in writing and conversation, and synthesize information into useful insights. - Have an interest in K–12 education technology and supporting its users.

Nice to have - Familiarity with IT service management platforms such as ServiceNow, Jira Service Management, or Zendesk. - Exposure to Windows, macOS, or Linux administration, and experience with IT support or troubleshooting through coursework, projects, or work. - Interest in cloud services, cybersecurity, networking, identity management, or IT operations. - Comfort with enterprise tools such as Microsoft 365, Google Workspace, or directory platforms.

Benefits and work setup The 10-week internship is paid and remote, with a two-day in-person gathering in Brooklyn. The program includes mentorship, product demonstrations, a speaker series, hands-on training, and exposure to IT support, systems administration, cloud services, cybersecurity, and operations.