Summer 2027: Customer Experience Intern

Role overview Help improve the experiences of educators, students, and families by gathering and interpreting their feedback. This summer internship combines customer research, usability insights, and clear documentation, connecting what users say and do with improvements to products, services, and support resources.

Responsibilities - Gather, organize, and synthesize feedback from customers and users. - Help identify user needs, pain points, and opportunities to improve the experience. - Support interviews, surveys, usability testing, and other voice-of-customer activities. - Share findings with partner teams to inform product and service changes. - Maintain feedback records and look for recurring themes that can guide prioritization. - Contribute to support materials, journey maps, presentations, and internal communications; attend product demonstrations and product discussions.

Requirements - Be enrolled in an undergraduate degree program and plan to return to school in fall 2027. - Be available full time from June 7 through August 13, 2027, and authorized to work and reside in the United States during the internship. - Communicate clearly and synthesize information into themes and useful insights. - Have an interest in K–12 education technology and improving experiences for its users.

Nice to have - Experience with customer research, interviews, surveys, usability testing, or customer support. - Interest in customer experience, user research, product development, education, or communications. - Strong collaboration and critical thinking skills, including the ability to suggest thoughtful usability improvements. - Familiarity with digital products, journey mapping, research tools, or collaboration platforms.

Benefits and work setup The 10-week internship is paid and remote, with a two-day in-person gathering in Brooklyn. The program offers mentorship, hands-on training, product demonstrations, a speaker series, and exposure to teams spanning technology, marketing, design, operations, product, and production.