Cloud Support Engineer (AWS Infrastructure & Operations)

Role overview Operate and improve AWS environments that support production workloads, with a focus on availability, performance, security, and customer support. The work combines infrastructure engineering with incident response and practical troubleshooting across cloud services. The role is open to strong new graduates with sound reasoning skills as well as early-career engineers with relevant experience; critical incidents may require support outside standard hours.

Responsibilities - Maintain AWS infrastructure and monitor production environments for reliability, performance, and security. - Build and maintain infrastructure as code using tools such as CloudFormation, CDK, or Terraform. - Diagnose and resolve issues across services including EC2, S3, VPC, IAM, RDS, and CloudWatch. - Manage incident response from investigation through escalation and resolution, including during critical outages. - Identify opportunities to prevent issues and improve scalability, resource use, and cloud costs. - Apply consistent provisioning, tagging, and lifecycle practices, and provide technical support to customers.

Requirements - Strong logical thinking and problem-solving ability. - Knowledge of AWS infrastructure and services, or relevant early-career cloud engineering experience. - Ability to troubleshoot technical issues and communicate findings clearly. - Interest in cloud operations, reliability, security, and continuous learning. - Willingness to participate in on-call support for critical incidents outside standard working hours when required.

Benefits and work setup - Full-time role located in Malaysia or Indonesia. - Hybrid flexibility, career growth opportunities, and flexible working hours. - Competitive salary and other benefits are described, without further detail.