Sr. Collaboration Systems Administrator

Role overview Own and improve the enterprise collaboration and employee support platforms that staff use for daily work. This is a hands-on senior administration role spanning service management, collaboration, workflow, and knowledge tools, with a focus on making support easier to access while maintaining sound governance, reporting, and accountability.

Responsibilities - Administer and serve as a technical subject matter expert for collaboration, service management, ticketing, virtual agent, workflow, and document-signing platforms. - Manage requests for enhancements, using support trends, usage data, and employee feedback to set and evolve platform priorities. - Design service requests, workflows, communication channels, and self-service experiences that reduce friction for employees. - Implement virtual agents, AI-supported knowledge, and automation to help resolve common issues without manual intervention. - Build and maintain integrations using APIs, webhooks, and native connectors to link employee platforms and automate lifecycle and support tasks. - Configure asset tracking and lifecycle processes, and maintain reliable records, reporting, auditability, and accountability.

Requirements - Bachelor’s degree in computer science, information systems, business administration, or equivalent practical experience. - At least five years of hands-on administration of enterprise collaboration, workflow, or employee service platforms. - Experience improving employee or end-user experience through platform projects and workflow changes. - Ability to gather input from nontechnical stakeholders and translate it into clear technical actions. - Strong platform ownership and administration skills, with judgment to balance usability, automation, governance, and reporting.

Nice to have - Certifications in collaboration, service management, or workflow platforms. - Experience with enterprise messaging, service desk, knowledge management, identity, HR, or work management integrations.

Benefits and work setup - The listed US base salary range is $140,000–$160,000, with target annual bonus eligibility of 15% of base pay. - Remote-work support includes a monthly connectivity stipend and an annual home-office reimbursement. - Benefits include medical, dental, and vision coverage, retirement plan matching, paid family and caregiver leave, flexible time off, wellness support, and career development assistance.