Licensed P&C Customer Service Representative

Role overview

This remote, full-time customer service role is based in Texas and pays $21.00/hour. The position centers on supporting Property & Casualty insurance customers from enrollment through the life of their policy, helping new clients successfully onboard, answering policy questions, and assisting with service requests. The role partners closely with sales and agency operations teams to deliver a smooth, end-to-end customer experience.

Responsibilities

- Maintain accurate, up-to-date policy status records for all assigned accounts - Conduct welcome calls with every new business customer to support a smooth onboarding experience - Follow up on pending carrier requirements and outstanding documentation to keep applications moving forward - Receive inbound service calls and emails, addressing customer questions and resolving issues as needed - Identify renewal and cancellation-save opportunities and refer them to the appropriate retention or sales teams - Work with sales and agency operations leadership to meet strategic goals and execution requirements

Requirements

- Active General Lines or Personal Lines Property & Casualty Insurance License - Strong customer service skills with a clear customer-first orientation - Proven track record of achieving objectives and meeting performance targets - Excellent listening and comprehension skills with close attention to detail - Ability to develop mastery of product knowledge and the application process - Solid computer skills and comfort working with digital tools and systems - A results-driven mindset with the desire to win in a competitive marketplace

Nice to have

- Prior experience in a sales role

Benefits and work setup

- 100% remote work arrangement for Texas-based candidates - Full-time schedule with hourly compensation of $21.00/hour