Senior NICE CXone Solutions Architect (U.S or LATAM Only) (100% Remote)

Role overview

Lead the architecture and hands-on delivery of solutions built on a cloud contact center platform for a dedicated client engagement. The work spans platform strategy, AI capabilities, integrations, and implementation, with regular conversations involving senior client stakeholders. After the initial engagement, the role is expected to continue supporting complex client work.

Responsibilities

- Serve as the primary platform specialist for a full-time client engagement. - Design and build solutions across the contact center platform, including its AI capabilities. - Own the integration with a customer relationship management system, including upgrade work and recent integration changes. - Lead client working sessions on contact center strategy and complex use cases, sometimes at short notice. - Provide technical and strategic guidance in client meetings and deliver enhancements across related workstreams. - Support other advanced client engagements after the initial assignment.

Requirements

- Senior solutions architecture experience with the contact center platform and deep knowledge across its features and integrations. - Hands-on experience building platform solutions, not solely producing designs. - Experience with the platform’s AI capabilities and its integration with the customer relationship management system, including recent changes. - Confidence leading discussions with senior stakeholders and answering complex questions in the moment. - Ability to connect contact center strategy with technical implementation. - Availability for a dedicated, full-time commitment.

Benefits and work setup

- Fully remote; applicants must be based in the United States or Latin America. - The initial engagement is expected to last six to nine months, with a longer-term role supporting other client work afterward. - The target start is approximately three to four weeks from hiring.