Product Manager

Role overview Set the direction and lead delivery for AI capabilities that help organizations understand incidents and coordinate a timely response. The product manager will build deep knowledge of customer workflows, shape a developing product strategy, and work closely with engineering and design to move from validated problems to useful releases.

Responsibilities - Interview customers and prospects, map their workflows, and turn feedback into well-defined problems and opportunities. - Maintain a view of current product strengths, future customer needs, market trends, AI developments, and relevant platform changes. - Own the roadmap for new AI capabilities, making and explaining prioritization decisions and product tradeoffs. - Define the desired outcomes and jobs to be done for initiatives before settling on solutions. - Translate customer needs into specifications, acceptance criteria, and milestones with engineering and design; break work into smaller releases. - Stay involved through grooming, scope decisions, testing, launch readiness, and measurement. - Use AI development and design tools to prototype concepts quickly and gather customer feedback.

Requirements - 3+ years of product management experience in B2B enterprise software, including end-to-end ownership of discovery, delivery, and measurement. - Experience evolving an established or emerging product or major capability as customer and market needs change. - Prior work on AI-native or agentic products, such as workflow automation, assistants, integration platforms, or agent tooling. - Working understanding of how to apply LLM capabilities in products and where safeguards are needed. - Systems thinking, analytical judgment, and comfort making decisions with incomplete or conflicting information. - Strong written and verbal communication across engineering teams and senior stakeholders. - Familiarity with Jira, Confluence, and product analytics tools; collaborative approach and ability to manage multiple priorities.

Benefits and work setup The source describes flexible time off and parental leave, fully paid employee medical, dental, vision, and life coverage, a company retirement match, learning and development support, and opportunities for community service. It also mentions access to a downtown office with fitness facilities and nearby trails.