Sr. Digital Field Service Engineer (Argos/ORA/DHS) Princeton NJ

Role overview Lead installation, configuration, and troubleshooting for network-connected ophthalmic equipment and digital service solutions. You’ll work with customer IT organizations and internal service and commercial teams to establish reliable connectivity, support remote service, and help customers use connected equipment effectively.

Responsibilities - Plan and lead installations of connected products, coordinating implementation with customer IT and internal commercial teams. - Diagnose and resolve connectivity and equipment issues, and carry out maintenance, upgrades, and retrofits. - Address customer concerns, quality matters, and medical safety issues while supporting strong customer relationships. - Provide on-the-job technical training and help launch new technologies. - Coordinate schedules and service communications with customers, dispatch, managers, and cross-functional partners. - Maintain service records and inventory, return failed or unused parts, and support service agreement discussions.

Requirements - An associate degree or equivalent directly related experience, and at least two years of relevant experience. - Ability to communicate fluently in English. - Background in IT, electronics, medical devices, field service, or a related technical area. - Strong troubleshooting, analytical, customer service, and communication skills; able to manage competing priorities independently. - Ability to lift up to 50 pounds and maintain a valid driver’s license with a good driving record. - Flexibility for occasional nonstandard hours and on-call support; willingness to work approximately 80% in the field and travel overnight about 50% of the time.

Nice to have - A bachelor’s degree in IT or electronics and extensive IT or medical device field service experience. - Experience with hospital networks, firewalls, electronic health records, DICOM, cloud technology, and operating room or surgery center procedures. - Familiarity with service management or CRM tools and supporting customers remotely through difficult technical situations.

Benefits and work setup - Territory is based around Princeton, New Jersey, and may extend across the Tri-State area to Philadelphia. Benefits include health, life, and retirement programs; flexible time off may be available for eligible salaried employees.