Sr. Associate I, Field Technical Service Engineering - Remote Fresno, CA

Role overview Install, maintain, and support surgical equipment at customer sites across a territory based around Fresno, California. You’ll work directly with customers to keep equipment functioning safely and reliably, coordinating service activity with internal technical, clinical, and commercial teams.

Responsibilities - Carry out preventive and corrective maintenance, equipment upgrades, retrofits, and installations. - Address customer concerns and quality or medical safety issues promptly, while maintaining a high level of service. - Coordinate schedules and communicate service updates with customers, dispatch, managers, and regional teams. - Keep service records and administrative documentation accurate and timely. - Track parts and inventory, and return unused or failed components according to process. - Support sales and clinical colleagues, and help customers consider service agreements.

Requirements - An associate degree or equivalent directly related experience. - At least two years of relevant experience. - Ability to communicate fluently in English. - Ability to troubleshoot and communicate professionally in demanding, time-sensitive customer situations. - Ability to lift up to 50 pounds, including tools and replacement parts. - Willingness to travel, including approximately 30% overnight travel.

Nice to have - Experience servicing advanced medical equipment, particularly laser-based devices. - Familiarity with hospital operating rooms or surgery center procedures. - Working knowledge of service management or CRM tools.

Benefits and work setup - Field-based role, remote from the Fresno, California area, with a territory to the north. - Listed pay is $44.95–$58.17 per hour. Benefits include health, life, and retirement programs; flexible time off may be available for eligible salaried employees.