Senior Forecasting and Demand Planning Analyst

Role overview

Lead demand forecasting and long-range planning for a global, multichannel customer support operation. The work combines statistical analysis, workforce planning, and partnership with operations teams to help match staffing and skills to changing demand while meeting service goals and managing costs.

Responsibilities - Forecast short-, medium-, and long-term contact volumes across channels such as phone, messaging, email, and back-office work. - Build and maintain statistical forecasting models, including time-series and machine-learning approaches. - Analyze trends, seasonality, and forecast variance to explain changes in demand. - Translate forecasts into staffing and capacity plans, accounting for service targets, productivity, and cost. - Work with operational partners to inform planning decisions in a changing, distributed environment.

Requirements - The available source describes this as a senior analyst role focused on forecasting and demand planning. - Experience with statistical forecasting and analytical modeling is relevant to the stated responsibilities. - Ability to connect forecast outputs to operational staffing and capacity decisions is central to the role. - The role requires working across multiple support channels and teams.

Benefits and work setup - The position is listed in the United States; eligible work locations are limited to states where the employer is registered.