Enterprise Program Manager

Role overview Lead enterprise service programs and complex customer implementations, coordinating teams from planning through launch, stabilization, and continuous improvement. The work combines program governance, customer relationship management, delivery performance, and commercial oversight, with a focus on strategic engagements in a regional service organization.

Responsibilities - Build and manage program plans covering scope, milestones, service levels, budget, resources, dependencies, risks, and governance. - Coordinate delivery across service, sales, technical, operations, finance, quality, procurement, and external partners. - Maintain customer and executive communications, lead program reviews, and handle escalations and change requests. - Track delivery commitments, operational measures, customer satisfaction, retention, and growth opportunities; drive corrective actions. - Review program economics with account and finance teams and prepare performance reporting. - Capture lessons learned and contribute reusable processes, tools, and service improvements.

Requirements - Bachelor’s degree or higher in engineering, science, business, project management, or a related discipline. - Relevant experience in program or project management, enterprise service delivery, strategic accounts, or complex implementations. - Strong customer engagement, influencing, stakeholder management, and executive communication skills. - Business and analytical judgment to connect operational results with customer and financial outcomes. - Ability to lead cross-functional teams and manage competing priorities in complex settings. - Excellent written and spoken Chinese and English; willingness to travel within the region and to customer sites.

Nice to have Project management certification or equivalent experience leading complex deployments. Familiarity with regulated laboratory, pharmaceutical, life science, chemical analysis, or similar service environments is preferred.

Benefits and work setup Full-time, day-shift role with remote work available. Travel is expected about 50% of the time. Pay depends on work location, skills, experience, and education; the specific range is shared during hiring.