Commercial CRM Product & Process Improvement Lead

Role overview This role improves commercial processes by turning business needs into practical, scalable solutions centered on Salesforce and related systems. It combines business analysis, process improvement, delivery coordination, change management, and user enablement, working across commercial, technology, and process teams. The role owns detailed priorities and business acceptance within an assigned scope, following established technology governance for production changes.

Responsibilities - Work with commercial stakeholders to identify operational needs, inefficiencies, and opportunities for standardization or automation. - Gather and prioritize requirements, process needs, data definitions, and user stories; translate them into functional specifications and acceptance criteria. - Facilitate discovery, process mapping, solution design, and stakeholder reviews, including discussions of Salesforce automation, reporting, workflows, and data visibility. - Maintain an ordered backlog within agreed portfolio direction, coordinate delivery dependencies and communications, and prepare work with technical teams. - Support testing, user acceptance, implementation readiness, adoption, and ongoing improvement; track business outcomes and benefits. - Contribute to data quality and governance efforts, including record matching, field retirement, and data hygiene.

Requirements - Strong business analysis and process improvement skills, including the ability to turn ambiguous operational challenges into clear requirements and plans. - Ability to collaborate across business, technology, process improvement, and change management teams and build stakeholder alignment. - Organized approach to managing competing priorities, dependencies, risks, and delivery activities. - Clear communication and facilitation skills, with an interest in systems, automation, data quality, and user enablement.

Benefits and work setup Full-time schedule with an option to work remotely. Travel is listed at approximately 25%; day shift. The listing describes eligibility for bonus, stock, and benefits, with compensation varying by location, skills, experience, and education or training.