Growth Product Manager (CS Team)

Role overview

This role drives subscription revenue growth for mobile apps on an in-app purchase and paywall management platform. Acting as the strategic growth partner for a portfolio of 30-40 client apps, you will move beyond reactive support and own proactive retention, adoption, and expansion outcomes.

Responsibilities

- Manage a portfolio of 30-40 client accounts end-to-end, serving as the main point of contact accountable for retention, account health, and growth. - Onboard new clients from sales handoff, guiding integration, initial funnel and paywall setup, and campaign launch. - Audit product usage across accounts, identify underused features, close adoption gaps, and flag at-risk renewals early. - Run paywall and user-acquisition analyses, delivering concrete A/B test recommendations that move subscription revenue rather than generic check-ins. - Identify and close cross-sell opportunities across the product line, owning deals through to closed-won. - Relay customer feedback, bugs, and feature requests to the product team and follow through until critical fixes ship. - Maintain deep product expertise to handle detailed technical questions and complex use cases without escalating.

Requirements

- Hands-on experience with in-app subscription monetization, not just adjacent work. - Full-cycle mobile growth background spanning user acquisition, funnel optimization, monetization, and A/B testing. - Fluent written and spoken English. - Comfort with commercial conversations, including opening and closing expansion opportunities. - Strong strategic communication skills suitable for conversations with founders and growth leads. - Independent and proactive working style with full ownership of accounts and numbers.

Nice to have

- SaaS experience in the mobile industry. - Familiarity with Amplitude, Meta Ads, and creative testing. - Track record of measurable account expansion or upsell in prior customer success roles. - Experience with support and CRM tools.

Benefits and work setup

- Performance-tied compensation. - Fully remote with optional onsite presence in Belgrade or London offices. - Professional support including language learning, sports, health insurance, and laptop coverage.