Technical Writer

Role overview Create and maintain technical documentation and knowledge systems for complex technology programs. The role combines hands-on Confluence administration and Jira workflow support with writing about software, cybersecurity, AI, and defensive cyber operations for technical and non-technical audiences.

Responsibilities - Write, edit, and maintain user guides, procedures, technical manuals, knowledge articles, training materials, process flows, and system documentation. - Organize and administer Confluence spaces, including page structures, templates, metadata, and macros. - Track documentation work and deliverables in Jira, supporting project workflows and Agile teams. - Gather and verify information with engineers, cybersecurity specialists, product teams, and other subject matter experts. - Build reusable content frameworks and manage review cycles, version control, and documentation governance. - Document AI workflows and cyber operations, including security monitoring, incident response, vulnerability management, and SOC procedures.

Requirements - At least 5 years of technical writing experience in IT, software, engineering, cybersecurity, or enterprise programs. - Advanced Confluence administration and knowledge-management skills, plus advanced Jira workflow and project-tracking experience. - Strong writing, editing, analytical, organizational, and communication skills; able to turn complex material into clear documentation. - Understanding of software development lifecycles, Agile methods, AI and machine learning concepts, and cybersecurity operations. - Current, active CompTIA Security+ certification.

Nice to have Experience with cybersecurity, DevSecOps, cloud, AI, or federal/defense programs; documenting Azure, AWS, or Google Cloud environments; or working with SIEM, EDR, vulnerability assessment, and cyber-defense tools.