Senior-Level ServiceNow Developer

Role overview Senior technical leader shaping the architecture and delivery of secure ITSM applications on the ServiceNow platform for a federal Office of the CIO. The role blends hands-on development with mentorship, platform governance, and applied AI/ML, driving innovation through tools like Now Assist, generative Virtual Agent conversations, and Predictive Intelligence.

Responsibilities - Lead end-to-end architectural design and implementation of custom ServiceNow applications and complex workflows. - Build and maintain advanced Script Includes, Business Rules, UI Actions, and other scripted components while establishing team standards. - Configure ServiceNow Now Assist features, design generative AI Virtual Agent conversations, and build Predictive Intelligence models. - Integrate external AI/ML APIs via Integration Hub and custom REST/SOAP interfaces to deliver intelligent automation. - Develop AI-enhanced ITSM capabilities such as auto-classification of incidents and intelligent ticket routing, with governed prompt engineering strategies. - Mentor mid-level and junior developers, lead code reviews, define ATF testing strategies, and serve as final escalation point for complex issues. - Stay ahead of platform releases and AI/ML advances, influencing platform roadmap and technical strategy.

Requirements - 7+ years of professional software development experience. - 5+ years of extensive hands-on ServiceNow development. - Expert-level JavaScript and ServiceNow server/client scripting APIs. - ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD). - Proven track record using AI coding assistants to improve development velocity and code quality. - Deep AI/ML knowledge and demonstrable experience architecting solutions from complex functional requirements.