Solutions Architect, EMEA

Role overview Serve as a technical advisor during enterprise sales engagements, helping organizations assess email security needs and plan transitions away from traditional secure email gateways. The role combines solution architecture, customer workshops and migration guidance, while bringing field insights back to product teams and helping colleagues build their technical expertise.

Responsibilities - Partner with sales teams to explain email security architectures and tailor solutions to customer requirements. - Build relationships with technical teams and business leaders, uncovering pain points and connecting technical choices to business goals. - Lead workshops, presentations and roadmap discussions to support gateway replacement initiatives. - Assess existing email security setups, identify gaps, create migration plans and serve as the technical lead through transition challenges. - Advise on API-based email security adoption and relevant implementation practices. - Share customer needs and technical feedback with product teams; develop training and reusable technical content for colleagues and customers.

Requirements - Deep knowledge of Microsoft 365, Google Workspace and on-premises Exchange environments. - Strong understanding of secure email gateways, including established vendors, and API- or transport-rule-based approaches. - Knowledge of email security protocols and practices such as SPF, DKIM, DMARC, encryption, spam scanning, sandboxing and emulation. - Experience designing solutions for enterprise customers in pre-sales and building trusted customer relationships. - Strong presentation, communication, troubleshooting and prioritisation skills, including the ability to explain technical topics to non-specialists. - Experience replacing secure email gateways or moving to API-based email security, plus familiarity with applicable compliance needs such as GDPR or HIPAA.

Nice to have - Relevant credentials, such as messaging administration, workspace administration or cybersecurity certifications. - Familiarity with email authentication, sandboxing, machine learning or behavioural analysis.