Professional Services Consultant, Brazil (English & Spanish)

Role overview Lead technical implementation projects and initial training for new enterprise customers in Brazil, helping them move from a proof of value to a production deployment. You will coordinate planning, configuration, integrations, and knowledge transfer while serving as the main technical contact through delivery. The work calls for customer-facing SaaS implementation experience, ideally in cybersecurity, and regular communication in Portuguese, Spanish, and English.

Responsibilities - Manage several customer deployments at once, keeping scope, schedule, and delivery quality on track. - Lead project kickoffs and gather details from proof-of-value teams, including technical environments, success measures, and timelines. - Discover customer goals and turn them into practical project plans and implementation steps. - Guide customers through configuration, integrations, migrations, and technical enablement. - Act as the primary technical contact during deployment, providing status updates and managing risks and escalations. - Build relationships with customer stakeholders, including executives, and coordinate with internal teams to improve delivery practices.

Requirements - Three to five or more years in a customer-facing role delivering enterprise SaaS solutions, ideally in cybersecurity. - Full professional fluency in Portuguese, Spanish, and English. - Experience managing deployments involving enterprise email systems, integrations, and migrations. - Ability to lead implementation end to end, from discovery and planning through issue resolution and delivery sign-off. - Familiarity with enterprise email flow, email security, commercial email routing, filtering, or secure email gateway tools. - Experience leading technical discussions with IT and information security stakeholders; exposure to SIEM or similar log analysis tools.

Nice to have - Basic scripting or programming knowledge, such as Python or Java.