RevOps Analyst

Role overview

Build the reporting, systems, and analysis that support customer retention and growth across several customer success and partnership groups. This newly established revenue operations role combines hands-on data work with planning support, helping leaders understand performance, spot risks, and make go-to-market decisions.

Responsibilities

- Create and maintain pipeline, forecast, and KPI dashboards for customer success and partnership teams. - Track incentive calculations and payouts, and assist with sales plan administration. - Maintain territory and account assignment data in coordination with go-to-market leaders. - Analyze customer health, product usage, and engagement to identify retention risks and expansion opportunities. - Conduct market and customer segmentation analysis to inform growth plans. - Support annual planning with Finance, HR, and go-to-market leaders, including headcount, quotas, and compensation models. - Use automation and AI tools to improve recurring reporting and data cleanup.

Requirements

- At least two years of experience in revenue operations, sales operations, or a related analytical role. - Practical CRM administration experience; HubSpot is preferred. - Advanced Excel or Google Sheets skills, plus experience building dashboards in a tool such as Looker or Tableau. - Ability to turn ambiguous operational problems into working solutions and to operate independently in a new role. - SQL experience is an advantage.

Nice to have

- Experience in a sales or revenue organization at a services or software company. - Experience supporting or designing sales or customer success incentive plans.

Benefits and work setup

Full-time remote work, Monday through Friday, with a stated schedule of 8 a.m. to 5 p.m. Benefits include health, dental, and vision coverage; a matching retirement plan; paid time off and holidays; life and disability insurance; flexible spending accounts; an employee assistance program; and pet insurance.