Customer Care Resolution Associate

Role overview

A customer care resolution role focused on delivering exceptional experiences to both internal teams and external clients of a national custom window coverings retailer and manufacturer. The position emphasizes resolving inquiries about products, warranties, installations, and repairs while contributing to a culture of continuous improvement. It is a work-from-home role with occasional in-person meetings and training.

Responsibilities

- Provide high-caliber support to sales teams including design consultants and installers - Resolve customer inquiries related to products, warranties, installation, parts, and repairs - Share feedback that improves the overall client experience - Meet call metrics and responsiveness targets tied to organizational success - Manage schedules, phone time, and resolution time while maintaining adherence - Deliver service that exceeds customer expectations for their window covering needs

Requirements

- High school diploma or equivalent work experience - Prior experience in a customer service role - Strong verbal and written communication skills - Proficiency in Microsoft Office and comfort navigating multiple computer systems - Ability to identify and resolve a variety of customer issues quickly - Empathy, patience, and a positive outlook when handling challenging situations - Self-starter who meets productivity, schedule, and survey standards - Detail-oriented, flexible, and able to multitask in a fast-paced environment - Full-time availability with one mandatory Saturday per week

Nice to have

- Experience in a call center environment

Benefits and work setup

- Hourly rate of $18.00–$19.50 - Medical, dental, and vision insurance plus paid time off - 401(k) plan with employer matching - Company-paid short-term and long-term disability coverage - Company-paid life and accidental death and dismemberment insurance - Six weeks of paid parental leave for eligible employees - Discounts on company products and access to additional exclusive perks - Primarily work-from-home with occasional in-person meetings and training