Staff Content Developer

Role overview

Create practical customer-facing content that helps people understand and get more value from complex software. Working across product, marketing, customer success, support, and enablement, you’ll take material from research and planning through review, publication, and ongoing improvement. The role combines strong editorial judgment with an organized approach to content programs and customer needs.

Responsibilities

- Develop content from brief to publication, including research, outlines, drafts, editing, review coordination, and publishing. - Produce material for customer lifecycle programs, enablement, multimedia, and other customer-facing channels. - Explain product features, workflows, and technical ideas in clear, actionable language for technical audiences. - Adapt format, tone, and messaging to different audiences, use cases, and stages of the customer journey. - Work with subject matter experts and partner teams to gather information, resolve open questions, and incorporate feedback. - Maintain and improve content throughout its lifecycle, using customer feedback and performance data to guide updates, reuse, or retirement.

Requirements

- At least 5 years of experience in B2B SaaS content marketing, customer marketing, or a related field. - Skill in translating complex products and technical concepts into useful content across formats and customer programs. - Strong editing skills and attention to accuracy, structure, accessibility, voice, and detail. - Experience managing content through development, review, repurposing, optimization, and retirement. - Ability to use qualitative and quantitative information to assess content and guide improvements. - Strong project organization, adaptability, and initiative, including the ability to manage changing priorities and create processes or templates that improve content work.

Nice to have

- Familiarity with content management systems, analytics tools, collaboration platforms, or AI-assisted content workflows; these are helpful but not required.

Benefits and work setup

- Remote opportunity for candidates based in the United States or Canada, with travel for team gatherings and some customer or industry events. - Benefits include health coverage, parental leave top-ups, generous paid time off, retirement matching, and equity awards for most employees. - Other offerings include a company account for the product, paid volunteer days, and peer recognition.