Lead Customer Support Jobs

Lead a US-based customer support team serving users of scientific software. The role combines hands-on escalation management with people leadership and operational improvement, us…

Design and deliver laboratory information management system (LIMS) solutions for healthcare and laboratory customers across the UK and Ireland. You will guide implementations from…

Own Salesforce delivery from early client discovery through solution design, hands-on configuration, release, and support. You’ll combine business analysis and architecture with t…

Develop and configure solutions on the ServiceNow platform, spanning service management, operations, configuration data, portfolio management, and scoped applications. This future…

Implement laboratory software and connect it with the systems and instruments used in customer workflows. You will lead technical work across LIS projects, serve as a customer-fac…

Lead regional product strategy and growth for clinical pathology and blood transfusion management systems across Europe, excluding the UK and Ireland. You will connect customer an…

Help business customers implement and use a financial operations platform, while bringing their needs back into the engineering process. This remote, engineering-embedded position…

Lead security architecture and engineering across enterprise, cloud, product, and infrastructure environments. The work focuses on information assurance, risk reduction, and align…

Lead implementation of laboratory information management system (LIMS) solutions for customers in healthcare, life sciences, public health and commercial laboratory settings. You…

Lead a portfolio of post-sale software delivery projects for healthcare customers across the UK, coordinating upgrades, integrations, migrations, configuration work, and other ser…

Implement and support clinical requesting and order communication software for healthcare customers. You will translate customer workflows into configured solutions, guide impleme…

Translate client and end-user needs into Salesforce requirements that delivery teams can build and validate. The role spans discovery through launch: you will map processes, shape…

Set the product direction for AI-enabled analytics that help laboratories move from static reporting toward predictive insights and decision support. The role combines product str…

Implement and configure laboratory software for billing and reimbursement workflows in Germany. The work centers on translating specialist laboratory invoicing requirements, parti…

Set product strategy and lead commercial growth for software serving Life Sciences markets. You will own the product lifecycle, identify market opportunities, and guide investment…

Lead complex healthcare software implementations from project initiation through customer acceptance and transition to support. You will coordinate customer-facing delivery in liv…

Manage a team delivering customer application interfaces and interoperability projects across a portfolio of software products. The role combines staff development and technical o…

Lead software development across public-facing engineering tools, data products, an MCP server, and internal tools that support regulated documentation and engineering services. T…

Lead security incident response across a global portfolio of products and services. You’ll coordinate incidents from initial detection through containment and post-incident review…

Set the technical direction for advertising in a large-scale Android app, building an ad platform that is reusable, privacy-conscious, and integrated smoothly into the product. Th…

Provide front-line phone and message support for a range of businesses while working from home. The role involves helping callers with practical needs such as placing orders, book…

Build and operate backend data systems that maintain user profiles and make those profiles useful across product features. As a senior engineer on a data platform team, you’ll own…

Lead product design for complex workflows in a data-rich platform used by insurance professionals. You’ll take problems from research through delivery, help the product expand int…

Lead product design for complex workflows in a data-rich platform used by insurance professionals. You’ll take problems from research through delivery, help the product expand int…

Serve as a senior technical advisor to federal and enterprise customers deploying collaboration software in sensitive, complex environments. You’ll lead implementations from archi…

Lead the infrastructure engineering team responsible for the platforms that product engineers rely on to build and run services. The scope includes cloud systems, deployment pipel…

Lead a product design team while staying hands-on with work that improves a digital marketplace connecting veterinary professionals with animal hospitals. You’ll guide design acro…

Handle customer calls and messages on behalf of a variety of businesses from a home-based setup. You’ll help callers with tasks such as sharing information, capturing prospective…

Lead the systems and analytics that connect marketing, sales, and customer success into a unified go-to-market operation. This director-level role sets the technology roadmap, bui…

Lead healthcare analytics work that helps operational and executive teams make informed decisions across a managed services organization. The role combines team leadership, busine…

Help operate and improve the network infrastructure that supports large AI and machine learning workloads. As an escalation point for frontline operations, this engineer responds…

Build and operate consumer-facing products for international markets, including app and direct-to-consumer experiences. The team ships changes to users across geographies, measure…

Help build and operate backend streaming infrastructure that supports event-driven systems, stream processing, and data discovery. The role includes delivering scoped projects, ma…

Bring high-speed networks for large AI clusters from physical installation to validated production readiness. You’ll lead fabric commissioning, performance qualification, and tech…

Help customers improve email delivery and protect sender reputation as part of a technical support function. The work combines hands-on investigation of complex deliverability pro…

Design and operate security controls for networks spanning cloud infrastructure, on-premises systems, and connected edge devices. The role combines security architecture with hand…

Develop the requirements and operating concepts for equipment used in radioactive waste treatment, from early definition through procurement, integration, and readiness for operat…

Build and operate backend systems that let customers schedule and automate repayments reliably at high volume. You will take ownership of team goals and lead delivery through unce…

Design and develop automated equipment and robotic systems for remote material handling in a fuel recycling environment. The work spans system architecture, CAD design, controls i…

Lead analytics and fraud strategy for deposit products, helping reduce losses while preserving approval rates and a smooth customer experience. The role combines data infrastructu…

Provide onsite, second-level IT support for an office, resolving complex issues across employee accounts, devices, productivity tools, networking, and meeting-room technology. Alo…

Own and improve the internal IT systems used by a globally distributed workforce of more than 250 people. The work spans identity and access, collaboration tools, device managemen…

Own the development and ongoing improvement of maintenance standards across a fleet of nuclear facilities. You will translate maintenance strategies into traceable, executable wor…

Establish the hands-on application security engineering practice for a high-volume device intelligence platform. As a founding senior engineer in the function, you will turn secur…

Shape and scale a business software product by balancing customer discovery and product direction with hands-on execution. The role owns a mix of strategy and product ownership: u…

Build and improve test infrastructure that helps engineering teams create, run, and maintain automated tests and get useful feedback quickly. The role spans integration and end-to…

Lead strategy and delivery for healthcare interoperability and electronic health record initiatives that support business, clinical, and regulatory goals. The role connects opport…

Improve the internal systems that support a distributed workforce, spanning identity and access, collaboration tools, endpoint management, and SaaS administration. You’ll own comp…