Remote job
Senior Site Reliability Engineer
Job details
About this role
Role overview
Improve the reliability, observability, and safe operation of distributed production systems that support interconnected patient and provider services. The work spans cloud infrastructure, microservices, APIs, and external integrations, with close partnership across product engineering teams to make systems easier to understand and change.
Responsibilities
- Build and operate observability across services and integrations, including metrics, logs, traces, dashboards, alerts, and service-level objectives. - Improve end-to-end visibility into critical workflows and make dependency health and integration failures easier to diagnose. - Create reusable infrastructure and operational tooling through automation, infrastructure as code, CI/CD, and self-service patterns. - Advise engineering teams on reliability, scaling, performance, capacity, and failure modes. - Improve alert quality, operational ownership, deployment safeguards, rollback paths, and feedback loops. - Take part in on-call and incident response, including incident leadership when appropriate, and drive blameless follow-up improvements.
Requirements
- Strong experience operating distributed systems with APIs, third-party dependencies, asynchronous workflows, or other complex failure paths. - Ability to investigate issues across application code, infrastructure, networking, and external services. - Practical knowledge of observability and reliability practices, including actionable alerts and service health measures. - Ability to work autonomously and collaboratively with multiple engineering teams, and to communicate clearly during incidents. - A track record of turning operational lessons into automation, shared standards, and reduced toil.
Benefits and work setup
- Flexible work environment based in New York City. - Unlimited vacation, paid health coverage options, and an employer-matched 401(k). - Wellness support, phone reimbursement, paid parental leave, and family-planning reimbursement. - Sabbatical leave for employees with at least five years of service, plus employee groups and community activities. - The listed New York City base salary range is $180,000–$220,000.